Thank you for visiting All Purpose Loans. A couple of important things for you to know. All Purpose Loans is a trading name of Everything Financial Limited, a company registered in England and Wales (Company Number 08809373) at Riverside Mountbatten Way, Congleton, CW12 1DY. Everything Financial Ltd is authorised and regulated by the Financial Conduct Authority, FRN 742815. Everything Financial Ltd is registered with the Information Commissioner, Licence No. ZA034781.
We want to be able to supply the best service possible to our customers. We welcome comments, feedback or even a general chat about what we do. Please do not hesitate to contact us and let us know what you think about our service.
If you are unhappy with any element of the Everything Financial service, we want to know. We endeavour to provide a first class service to all of our customers but in the unlikely event that we fall short of your expectations please contact us by your way of choice listed above.
We aim to solve your concern straight away. However, if we have not been able to resolve your complaint within one week, we will write to tell you:
In most cases, complaints are dealt with within two weeks. We will contact you regularly until your complaint has been resolved.
If your complaint is particularly complicated, it may take longer to resolve. If, together, we cannot reach an agreement by the end of eight weeks, we will send you a letter giving our reasons for the delay and an indication of when we expect to provide a resolution.
Everything Financial recommends you refer your complaint to the Financial Ombudsman Service. Our aim is to resolve all complaints internally and we will send you a ‘final response’ letter at the end of the investigation. This letter will clearly set out our position in relation to your complaint. However if you are not satisfied with our suggested resolution, or if eight weeks have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued.
The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. However, there are some limitations on what the Financial Ombudsman Service can look into, and further information about this can be obtained from them directly. We are committed to resolving your complaint fairly and quickly. In most cases this can be done if you contact us as soon as possible. We will try to resolve your complaint by listening to your concerns and agreeing a solution with you.
Write – The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Call - 0800 023 4567
If you'd like a bit more information you can visit their website: www.financialombudsman.org.uk